Pricing

We have a Price Promise guarantee, so if you have a genuine quote from another retailer of Authorised Originals (no copies!) we will do our best to beat it. Give us a try. We only sell premium products, which are all genuine so they aren't going to be "cheap". However, we truly believe you get what you pay for and if you are buying several items, or are a trade buyer we will give you our best possible pricing.

Service

We always aim for our customers to be happy with their buying experience. We want our customers to recommend us to their friends. Our own delivery service will give you a two-hour time window so you don't have to wait in all day, and we'll set up the furniture in your room of choice and take away all the packaging.*

Knowledge

We have some of the best product specialists in the industry. We have a very high staff retention level, and we are proud of our team. This means they build a huge amount of product knowledge. Our team undergo continuous product training for all our key products, often including factory trips to fully understand how each piece is made.

Authorised Originals

We only sell genuine Authorised Originals. For 6 years we've been watching the copy market, explaining to customers how to spot a fake. Check out our Real vs. Fake section as well as out sister site www.findmetheoriginal.com for more information.

Efficient

Unlike some of the larger stores, we don't sit on your order for a week. We aim to process all orders within 24 hours. And once we have received your goods, we like to get them to you ASAP by arranging a convenient date for delivery.

We are here

Unlike some online retailers we could (but won't!) mention, we have a shop. We've been in Twickenham since 2004 and our shop is open 6 days per week. Please feel free to pop in and see us to discuss your requirements, view fabric samples or just to have a browse. Or you can buy over the telephone or online.

Trade enquiries

We have many customers who are buying for their business, as well as Interior Designers and Architects who specify our products for their clients. We provide a competitive and efficient service. Please email or call with your trade enquiry. Take a look at the contract sales tab for more information, where you will also see some of our client installations.

* Our own delivery service can be booked where available. Our courier service also allows you to choose your preferred date, and "guaranteed by 10am or 12 noon" for a small additional cost.