We use our own vans and delivery staff where possible, and for deliveries further afield we use a courier service. Once your furniture is ready to be delivered, we will contact you to arrange a suitable day (Monday to Friday). If we are using our own vans and staff, we will specify a time window of two hours. Courier deliveries will be between 9am to 5pm Monday to Friday. You may upgrade the courier service to a morning or afternoon delivery, for an additional charge . Please telephone us to arrange this.

Delivery charges are as follows for UK addresses within 100 miles of Twickenham, Middlesex:

£25 for chairs and side tables
*£75 for dining tables and sofas (two-person delivery); or **£150 for delivery above ground floor (four-person deliver). This has to be requested by speaking to us.
£8.95 for smaller items such as clocks & accessories (by signed-for post)

Or you can collect your goods from our Twickenham store free of charge. Please arrange this in advance to check your goods will be here.

Please ask for a delivery quotation for addresses further afield.

As part of our delivery service, we will install the furniture in your room of choice (if access is suitable) and remove all packaging.

* Please be aware that we are unable to install marble dining tables above the ground floor unless prior arrangements have been made with us. The standard two-men delivery charge of £55 covers delivery to a ground floor room only. If your dining room is above the ground floor four men are usually required and the total delivery & installation charge is £150. These tables are extremely heavy. For example the 198cm marble table is 148kg, which is crated for its protection. The use of a lift may be helpful but dimensions of the lift will be required and a site survey may be necessary. Please call or email for more details.

We are also able to ship furniture overseas. If you live outside the UK, please call or email to request a quotation for delivery. For larger items, our courier service is only able to deliver to a business address.

As part of our goal for excellent service we aim to deliver within 60 minutes either side of an agreed time window, however this is not a binding agreement, but is "best endeavours".

***Our courier charges an additional £39 and £52 for Northern Ireland and Highlands/channel/offshore islands respectively. Unfortunately we have no choice but to pass on these additional costs. If you have your own courier account and wish to arrange collection from us, please let us know.

Leadtimes.
We carry stock of some of the most popular items and we have access to the Quick Ship programmes of our suppliers. This means that some products are available within weeks; sometimes only a few days. The average leadtime for other products is 6-7 weeks. Please ask for an estimated leadtime before you order if timing is an issue for you.