Couch Potato Company

Prices are per item, including VAT, but excluding delivery. VAT will be charged at the rate applicable at the time of despatch. All prices listed take effect from 1 January 2009.

All goods remain the property of Couch Potato Company until the balance of all goods has been received.

It is the responsibility of the client to ensure that delivery can be made. Please measure all relevant access points before ordering. In the event of an unsuccessful delivery, (e.g. a doorway is too narrow) the goods cannot be returned to Couch Potato Company or credited without prior agreement. Where returns are agreed, the value of the goods will be credited less a 20% handling charge.

Extra charges will be payable for difficult deliveries where more than two people are required.

Any shortages, damages or incorrect orders must be reported to Couch Potato Company within 5 days of receipt of goods. You may be required to provide photographic evidence of any damage by e-mail in order to expedite a return or replacement.
Customers ordering furniture are required to pay a 50% deposit at date of order. The full balance will be required prior to dispatch. Customers ordering via our online checkout or Google checkout are required to pay in full at date of order. The customer enters into a "contract" with Couch Potato Company, and if they cancel their order, the deposit is non-returnable. In accordance with the Sale of Goods Acts (1979) Couch Potato Company will only give a refund or exchange if the item is not of satisfactory quality, not fit for purpose, or not as described.

Customers ordering goods from stock will be required to pay the balance in full prior to delivery.

We accept all major credit and debit cards. We do accept American Express but as they charge us 2.6% processing fee we have to pass this on to you!

Goods can be stored free of charge for up to one week after the agreed delivery date. If the buyer is unable to take delivery after one week has passed, a charge of £50.00 per week will be added to the final invoice.
Responsibility for insurance passes to the buyer upon acceptance of the delivery.

Cancellations. Should the customer cancel any goods prior to despatch, they are required to notify Couch Potato Company in writing. The deposit will be non-refundable. Any customers ordering Items which are made-to-order or bespoke will be required to pay 75% of the invoice total with the order and these goods are non-refundable.

Offer codes. Only offer codes in the public domain will be accepted. Where there are two codes in operation e.g 15% for furniture and 10% for lighting, please put two orders through or call us and we will take the order over the phone.

Guarantees. All sofas, sofa beds and dining furniture have a construction guarantee of 1 year. Some other items have a five-year construction guarantee. The Eames Aluminium and Soft Pad Group of chairs come with a 30 year guarantee. Couch Potato Company reserve the right to inspect any goods prior to any claims on these guarantees, or any refunds or exchanges.

Couch Potato Company retains the right to alter specifications of furniture along with our commitment to quality and continuous improvement, without prior notice.

Couch Potato Company operates within UK law.

Deliveries. Delivery charges are as follows for UK mainland*** deliveries:

£25 for chairs and side tables
*£55 for dining tables and sofas (two-person delivery); or **£150 for delivery above ground floor (four-person deliver). This has to be requested by speaking to us.
£4.95 for smaller items such as clocks & accessories (by signed-for post)

Or you can collect your goods from our Twickenham store free of charge. Please arrange this in advance to check your goods will be here. 

As part of our delivery service, we will install the furniture in your room of choice (if access is suitable) and remove all packaging.

* Please be aware that we are unable to install marble dining tables above the ground floor unless prior arrangements have been made with us. The standard two-men delivery charge of £55 covers delivery to a ground floor room only. If your dining room is above the ground floor four men are usually required and the total delivery & installation charge is £150. These tables are extremely heavy. For example the 198cm marble table is 148kg, which is crated for its protection. The use of a lift may be helpful but dimensions of the lift will be required and a site survey may be necessary. Please call or email for more details.

We are also able to ship furniture overseas. If you live outside the UK, please call or email to request a quotation for delivery. For larger items, our courier service is only able to deliver to a business address.

***Our courier charges additional fees for the following destinations:

Northern Ireland - £39

Highlands/channel/offshore islands  - £52

Unfortunately we have no choice but to pass on these additional costs. If you have your own courier account and wish to arrange collection from us, please let us know.

As part of our goal for excellent service we aim to deliver within 60 minutes either side of an agreed time window, however this is not a binding agreement, but is "best endeavours".

Couch Potato Company is registered for VAT purposes in England.
VAT number 819 5683 87
Couch Potato Company is a trading name belonging to Office Blueprint Limited. Registered office: 23 Hampton Road, Twickenham TW2 5QE. Registered in England and Wales no. 5360418