price promise

Pricing

Prices are per item, including VAT, but excluding delivery. VAT will be charged at the rate applicable at the time of invoice. All prices listed are accurate as of January 2018.



Ownership

All goods remain the property of Couch Potato Company until the balance of all goods has been received. 



Access

It is the responsibility of the client to ensure that delivery can be made. Please measure all relevant access points before ordering. In the event of an unsuccessful delivery, (e.g. a doorway is too narrow) the goods cannot be returned to Couch Potato Company or credited without prior agreement. Where returns are agreed, the value of the goods will be credited less a 20% handling charge. 

Extra charges will be payable for a delivery with difficult access, e.g above or below ground floor and where more than two people are required. See separate section on Delivery. 



Claims

In the unlikely event that a product arrives damaged, or an order is incomplete this must be reported to Couch Potato Company within 3 days of receipt of goods, by email to info@couchpotatocompany.com. You may be required to provide photographic evidence of any damage by e-mail in order to expedite your claim. 



Payment

Customers ordering online via our web site are required to pay in full at date of order. Customers ordering furniture are required to pay a 50% deposit at date of order, if ordering over telephone or in person. The full balance will be required prior to dispatch from our warehouse. Customers ordering goods from stock will be required to pay the balance in full at the time of order, whichever purchase method is used. We accept all major credit and debit cards including American Express.



Description

Each product purchased is sold subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Couch Potato Company retains the right to alter specifications along with our commitment to quality and continuous improvement, without prior notice. 



Refusal of transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 



Storage

Goods can be stored free of charge for up to one week once they arrive into our warehouse. If the buyer is unable to take delivery after one week has passed, a charge of £50.00 per week storage costs will be added to the final invoice, this will be increased for large and bulky furniture orders. Responsibility for insurance passes to the buyer upon acceptance of the delivery. 



Cancellations and returns

Should you cancel an order prior to dispatch, you are required to notify Couch Potato Company in writing within 7 days of the date of order via email to info@couchpotatocompany.com. If you have received the goods after you cancel your order please contact us. We will require you to send the goods back to us in the original packaging.at your own cost and risk. or we will arrange a collection. Once the goods are returned to us in the condition they left us a refund will be made using the original payment method, less any delivery and/or collection costs. Please see the Claims section to understand our requirements in the event of a claim for faulty or damaged goods. 



Offer codes

Offer codes usually have an expiry date. Only current offer codes will be accepted. Where there are two codes in operation e.g 10% for furniture and 5% for lighting, please put two orders through or call us and we will take the order over the ‘phone. 



Guarantees

The type and length of guarantee varies greatly from product to product. Please enquire regarding the length and type of guarantee for any specific products. 

Jurisdiction. Couch Potato Company operates within UK law.



Shipping

See separate section called Delivery for options and prices.



Failed delivery

If we attempt to make a delivery on the date / time slot that you have accepted and nobody is present to receive the delivery, there will be a redelivery charge, even if free delivery was offered for the first delivery attempt.



Difficult deliveries

We sell some large and heavy products that on health and safety grounds require more than two men for delivery. We require notification at the time of ordering if your access is difficult or if you require delivery above the ground floor. The standard two-men delivery service covers delivery to a ground floor room only. If you require delivery above ground floor up to four men are usually required and the total delivery & installation charge will be a minimum of £195. The use of a lift may be helpful but dimensions of the lift will be required and a site survey may be necessary at a small additional cost. Please call or email for more details.



Overseas delivery

We are also able to ship furniture overseas. If you live outside the UK, please call or email to request a quotation for delivery. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.



Lead times

We carry stock of some of the most popular items and we have access to the Quick Ship programmes of our suppliers. This means that some products are available in 2 to 20 days. The average lead time for other products is 6-7 weeks. Please ask for an estimated lead time before you order if timing is an issue for you.



Company information

Couch Potato Company is registered for VAT purposes in England. VAT number 819 5683 87 Couch Potato Company is a trading name belonging to Office Blueprint Limited. Registered office: 1 Park Road, Hampton Wick, Kingston upon Thames KT1 4AS. Registered in England and Wales no. 5360418

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