Why Us

  • Authorised Originals
  • Price Promise
  • Shopping With Us
  • International Deliveries
  • Space Planning & Visualisation
  • Delivery Service
  • Knowledge
  • Efficiency
  • We Are Here
  • Trade Enquiries
  • Quicker Leadtimes

Authorised Originals

We only sell genuine "Authorised Original" furniture and we guarantee the authenticity of any product you buy from us. For more than a decade we've been watching the copy market, explaining to customers how to spot a fake.

 

We work with the manufacturers who own the license to produce these iconic pieces, like those designed by Charles & Ray Eames, Mies van der Rohe, Eero Saarinen and Arne Jacobsen. Anything other than an Authorised Original is a copy.
Due to the popularity of many of these designs, they are all copied extensively. We firmly believe in protecting the rights of the original designers who put so much work into creating their ground-breaking designs. Unfortunately, UK copyright law is often not robust enough to stop the manufacturers of copies from misleading the public.

 

You can often tell a copy from an original purely from the price, as many of the cheap copies are imported from China. However, some copies are better than others, and the manufacturers use phrases such as "genuinely made in Italy" to suggest the pieces are genuine. In the case of genuine Eames furniture, it is in fact made in Germany!

 

Due to our industry knowledge we are able to help you distinguish a "fake" or "copy" from an original. We have many clients who have bought a copy (often by mistake) then have approached us to buy an original. For more information regarding Authorised Originals and how to spot a copy, please take a look at our Real vs Fake section and visit our sister site: FindMeTheOriginal.com

Price Promise

We have a Price Promise guarantee. We are constantly checking our prices so you can rest assured that we are always competitive. If you have received a genuine quote from another retailer of Authorised Originals (no copies!) we will match it if we can. Give us a try. We only sell premium products, which are all genuine so they aren't going to be "cheap". However, we truly believe you get what you pay for. Whether you are a trade buyer or buying several items we will give you our best possible pricing.

 

If you are sourcing a large amount of furniture at one time, e.g for a new home or as part of a refurbishment, please contact us for Project pricing. We are able to offer bulk buy discounts for orders over £8,000.

Shopping With Us

Many of our products have a wide choice of finishes and options. To see a final price, make your choices from the available drop-down menus and then click on your preferred colour swatch, where appropriate. Usually fabric and leathers are in different price categories, so clicking on different swatches often affects the final price of a product.

 

For many products there is an almost endless choice of options, especially when it comes to fabrics and leathers for sofas and chairs. We have given the most popular choices as well as those which reflect the product images, so you can get a good idea of how a product will look in a particular colour or finish.

 

For some of our brands, any colour in a particular fabric or leather is available. This applies to most Knoll, Stouby, Fritz Hansen and Carl Hansen upholstered products. So if you see a fabric you like but would prefer a different colour, we can show you all the possible colours available in that fabric range. And if you would like to see some fabric or leather samples to help make your final decision, we can send up to 6 samples free of charge to any UK address. We also have a wide range of samples in our showroom.

 

Products with a quickship option will have the relevant quickship finish highlighted. Please note that only certain finishes are available on quickship, and if you select a different finish to those highlighted as quickship, standard lead times will apply.

 

For more information on selecting products and advice on choosing leathers and fabrics, visit our buyers guide. And feel free to contact us, we are here to help.

International Deliveries

We are shipping our furniture overseas more and more each year. As with all UK deliveries, our International service provides full insurance for loss or damage whist in transit. Due to different pricing in different countries and the sheer lack of competition in some regions, you may find it more expensive to buy in your home country than from us – even after you have factored in shipping. This is especially true if you are buying a large number of items at one time. We will liaise with several shipping companies in order to get the best shipping price and service. Some of the recent places we have sent furniture include: South Korea, Australia; M.A, USA, Copenhagen, Paris, Megeve, Munich, and Amsterdam. We will also help to manage any VAT exemptions and paperwork required for customs.

Space Planning & Visualisation

If you are looking to furnish an entire room or your entire house, we can help give you an idea of what the end result will look like before you spend, and we can help guide you through different options. Perhaps you need help with planning your space, to see which sofa design or table size and shape is best for you? We can suggest options using our space planning tools, to best utilise the size and shape of your room. Or, if you need help in visualising some of our sofas in a particular colour, please get in touch.

Delivery Service

We always aim for our customers to be happy with their buying experience, all the way through to delivery. If you are based in London or inside the M25 you can choose between the following options, which differ in price:

 

- Delivery only
- Delivery & installation. This includes set up of the furniture in your room of choice and removal of all packaging.*

 

We can also book ahead a specific day, given enough notice. So if you would like a special gift delivered for a birthday or anniversary, we will work with you to get the timing right.

We don't just send out your order once it arrives and assume you will be in. We will arrange a convenient day for delivery, and if you are based in London/inside M25 we can usually provide a 3-hour time slot so you don't need to wait in all day. Outside of this delivery area, we use a combination of approved couriers and transport companies. Usually a guaranteed morning slot is available for a small additional charge.

 

 

* Our own delivery service can be booked where available. Our courier service also allows you to choose your preferred day Monday to Friday.

 

Knowledge

We have some of the best product specialists in the industry. We have a very high staff retention level, and we are proud of our team. This means they build a huge amount of product knowledge. Our team undergo continuous product training for all our key products, often including factory trips to fully understand how each piece is made. We also attend all the main European Design shows to stay ahead of industry trends and new product launches.

Efficiency

Unlike some of the larger stores, we don't sit on your order for a week. We aim to process all orders within 24 hours. And once we have received your goods, we like to get them to you ASAP by arranging a convenient date for delivery.

We Are Here

Unlike some online retailers we could (but won't!) mention, we have a shop. We've been in Twickenham since 2004 and our shop is open 6 days per week. Please feel free to pop in and see us to discuss your requirements, view fabric samples or just to have a browse. Or you can buy over the telephone or online.

Trade Enquiries

We have many customers who are buying for their business, as well as Interior Designers and Architects who specify our products for their clients. We provide a competitive and efficient service, and we can loan products for client approval where available. Please email or call with your trade enquiry. Take a look at the Trade Enquiries tab for more information, where you will also see some of our client installations.

Quicker Leadtimes

We carry stock of some of the most popular items and we have access to the Quick Ship programmes of all our suppliers. This means that some products are available in 2 to 3 weeks or less. The average leadtime for other products is 6-8 weeks. Either way, we don’t hold on to your products once we have them ready – we aim to get all products out to customers within 2 -3 days of them arriving with us. Please ask for an estimated leadtime before you order if timing is an issue for you.